Shipping

Shipping and Handling

As of 1 April 2022, the standard shipping and handling rates for Canada will be $10.95 CAD or 11% (whichever is greater).

The minimum shipping charge of $10.95 CAD will apply to order totals up to $99.59 CAD. Order totals greater than this will be calculated at 11%.

In addition to standard shipping and handling, one expedited shipping option is available for an additional $28.00 CAD* (i.e., $10.95 or 11%—whichever is greater—plus $28.00).

The Stampin’ Cut & Emboss Machine and the Mini Stampin’ Cut & Emboss Machine are not eligible for expedited shipping.

*The expedited rate increases by $28.00 CAD for each $650.00 CAD increment (or fraction thereof) of the total order amount (i.e., expedited shipping for orders totaling $650.00 CAD or less would cost $10.95 CAD or 11% of the total order amount—whichever is greater—plus $28.00 CAD, orders totaling $650.01 to $1,300.00 CAD would cost 11% of the total order amount plus $56.00 CAD, and so on).

Please remember that expedited shipping is not guaranteed. Expedited orders move up in picking/fulfillment priority (which we have control over internally), but once it leaves Stampin’ Up!’s distribution center, we have no control over when it arrives to you. Shipping vendors are experiencing significant challenges in the current global supply chain crisis and will continue to for some time.

Order Corrections

While we always strive for accuracy in our orders, mistakes do happen. Stampin’ Up! is prepared to help you correct problems with your orders. To facilitate an order correction, please contact your demonstrator.

When you receive an order, carefully inspect each item to ensure that nothing is missing or damaged. Should a problem arise, please contact your demonstrator.

Damaged Items:If the parcel and/or a product is damaged, please let your demonstrator know. In some cases, either the shipping company may request to inspect the packaging or a Stampin’ Up! representative may need to inspect the damaged item. Your demonstrator will work with you to facilitate these inspections.

Defective Items: If an item is defective, please contact your demonstrator immediately. We strive to provide the best, defect-free product possible. Despite these efforts, you may encounter a product that fails to meet your expectations. In some cases, a Stampin’ Up! representative may need to inspect the item to better understand the type of defect. Your demonstrator will work with you to get the product returned for inspection.

Right of Withdrawal

You may cancel a contract from the day you enter the contract until 10 days after you receive a copy of this contract. You do not need a reason to cancel.*

If you do not receive the goods or services within 30 days of the date stated in the contract, you may cancel this contract within one year of the contract date. You lose that right if you accept delivery after the 30 days. There are other grounds for extended cancellation. For more information, contact your provincial/territorial consumer affairs office.

If you cancel this contract, the seller has 15 days to refund your money and any trade-in, or the cash value of the trade-in. You must then return the goods.

To cancel, you must give notice of cancellation at the address in this contract. You must give notice of cancellation by a method that will allow you to prove that you gave notice, including registered mail, fax, or personal delivery.

*Manitoba Residents Only: You can send your notice by registered mail to ABC Company of Canada Inc., c/o Monk Goodwin, 800 Centra Gas Building, 444 St. Mary Avenue, Winnipeg, Manitoba R3C 3T1. Or, you may deliver it in person to the same address.

For additional information about ordering, exchanges, and product guarantee, go to the Ordering and Exchanges page.